Resources & Helpful Links
Whether you’re a family member navigating care for the first time, a support coordinator looking for documentation, or a caregiver wanting to stay informed — this page is here to help.
For Families & Individuals
Understanding Waiver Programs in Georgia
- NOW/COMP Overview – DBHDD
- Apply to NOW & COMP
- Community Care Services Program (CCSP)
- Service Options Using Resources in a Community Environment (SOURCE)
Veterans Services & VACCN
- VA Community Care Network (VACCN) Overview
- Network and Covered Services
- How eligible veterans can receive home-based care through CCHS as a VA-approved provider
- Confirm VA Health Care Enrollment & Eligibility
Veterans must be enrolled in VA health care and meet Community Care eligibility criteria—such as lack of needed services nearby, long drive times, or clinical necessity. A VA staffer or primary care provider will identify needs and confirm eligibility.
- Clinical Assessment & Referral
Based on a geriatric or clinical evaluation (including ADLs and IADLs), VA care teams determine which program fits (e.g., Homemaker/Home Health Aide, Skilled Home Health, Home-Based Primary Care, or Veteran-Directed Care) va.gov
- VA Refers to a VA-Approved Agency
Once eligible, veterans are referred to a community care agency in the VA’s CCN—managed regionally by Optum or TriWest—or via a Veterans Care Agreement with aspecific VA facility. This is where we come in. You may indicate CitadelCommunity Health Services as your provider of choice. Speak with your VA casemanager to request authorization
- CCHS Provides In-Home Care
Depending on the program, services may include aide visits, skilled nursing, therapy, or primary care teams delivered in the veteran’s home
- VA Covers the Cost
VA covers most or all costs:
- Confirm VA Health Care Enrollment & Eligibility
For Support Coordinators & Referral Sources
Submit a Referral or Service Inquiry
- [Referral Form Link]
- Contact: info@cchshomecare.com
- Documentation We May Request:
- Current ISP
- Medical documentation
- Authorization form (DBHDD or VA)
- Emergency contact sheet
